Common Questions

We Answer Your Most Common Questions

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just write it down and bring it in with you when you come in to begin your repair process, we will do the rest!

Are you open on Saturday?

Yes, our hours are Monday - Friday 8:00 am - 6:00 pm and Saturday 9:00 am -1:00 pm.

Will the parts be ordered before I drop off my car for repair?

Absolutely! We generally order your vehicle's parts at the time that we write the estimate. We like to schedule your vehicle to drop off for repairs shortly after your estimate unless your vehicle is found unsafe to drive. If this is the case we will help arrange for a rental car as soon as possible. This enables us to provide a quicker turnaround time. 

If my vehicle's frame is damaged is the car a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Currently, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the help of our state of the art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match my car paint color?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the repair process.

Can I get other work done on my car while it is at your facility?

Yes. Just let your estimator know what other automobile work you would like done so that he or she can make the necessary arrangements.

How long will the repairs take?

Your estimator can give you an estimate of the time it will take to complete the repairs to your vehicle. During the repair process, you will receive updated information from your estimator to ensure you are aware of the timeframe in which your vehicles repairs will be complete.

Can I get a ride home when I drop my car off?

Yes, with an appointment. We would be happy to provide this service to you. We want each customer's visit to be a positive experience and we will work diligently towards that goal.

How can I get a rental car?

If you need a rental car, we can make the necessary arrangements for you. Insurance companies will only pay for a rental car if you have that option on your insurance policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental car coverage. Be sure to ask what your specific limitations are for your policy. If you are not covered by insurance for a rental car we have Davis Paint & Collision rental cars available at reasonable rates for your convenience.

How will I know my car is done?

You will be notified by phone when your vehicle is ready to be picked up. If you have signed up for our text messaging feature you will receive a text message as well. Feel free to call or email your estimator during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

Yes. We guarantee all repairs with a Limited Lifetime Warranty. Information will be provided to you when your vehicles repairs are complete.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and reviewing the accident report filed with the police department. If you are not sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or if you will be responsible for paying this when you pick up your vehicle.

Who do I pay a deductible to?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you are not sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or if you will be responsible for paying your deductible.

What forms of payment do you accept?

We accept Visa, MasterCard, local checks, insurance checks, and checks.You must provide proper photo ID. Our payment policy will be reviewed with you at the time of your estimate or when you drop off your vehicle for repairs.

What are betterment charges?

Parts that wear out and need replacement with time and use (i.e. tires, batteries, and suspension parts) are commonly subject to betterment charges when that are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Can I wash my car?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean, fresh water. Wash your vehicle in the shade.

DON'T- Do not use a commercial car wash. Stiff brushes or sponges could mark the finish and damage the surface. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have high acid content and will damage a freshly painted surface. Also, tree sap can mark or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

DON'T- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.